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Mastering People Management Skills (MPMS)

Professional & Personal Development

Programme Overview

This one-day programme is designed to fast-track your growth as a new manager. Participants build core leadership skills in communication, motivation and performance management, and gain practical tools to lead with confidence. Through interactive activities and real-world discussions, they learn to inspire teams, handle challenges effectively, and create a positive, high-performing workplace.

Key Takeaways

  • A one-day programme that fast-tracks new managers into confident leaders.
  • Builds communication, goal-setting, feedback, decision-making and conflict-resolution skills.
  • Uses proven tools like SMART goals, DISC and the SBI feedback model.
  • HRD Corp claimable (Programme No. 10001493656) with a Certificate of Completion.
  • Delivered in-person, in English.

Training Objective

To equip new managers with essential skills in communication, goal setting, performance management and conflict resolution, enabling them to make effective decisions and lead their teams with confidence.

Learning Outcomes

  • Understand Managerial Roles and Responsibilities: Clearly define the key functions and expectations of an effective manager.
  • Communicate with Clarity and Purpose: Demonstrate strong communication and active listening skills to align and engage your team.
  • Drive Performance Through Goal Setting: Set clear, achievable goals and provide constructive feedback to enhance team outcomes.
  • Make Informed Managerial Decisions: Apply structured decision-making models to address real workplace challenges.
  • Foster Collaboration and Resolve Conflicts: Use practical strategies to manage conflict, build trust and strengthen team cohesion.

Programme Content

Module 1: Introduction: Roles of a Manager

  • The hierarchy of managers
  • Common management styles
  • The key roles of a manager
  • Adapting key roles to your management style
  • The manager's focus

Module 2: Setting Clear and Aligned Goals Using SMART

  • Introduction to the SMART framework
  • Aligning individual goals with team and organisational objectives
  • The balanced scorecard

Module 3: Communication for Managers

  • Communication challenges
  • Communication principles
  • Types of conversation: one-on-one, coaching and motivating
  • Maintaining professionalism in communication

Module 4: Active Listening

  • Why active listening matters
  • Core components
  • Techniques and pitfalls

Module 5: Feedback: Give and Receive

  • Principles of constructive feedback
  • The SBI feedback model
  • Team cohesiveness and clarity

Module 6: Performance Evaluation Management

  • The performance appraisal cycle
  • Appraisal competencies: communication
  • Appraisal competencies: teamwork

Module 7: Time Management

  • Four key time-management techniques
  • The Eisenhower matrix

Module 8: Managing Difficult Situations

  • Concerns in difficult situations
  • Strategies to manage them

Key Features

  • Experiential Learning Approach: Engaging, hands-on activities such as role-plays, case studies and group exercises to apply skills in real contexts.
  • Practical Tools and Frameworks: Proven models such as SMART goals, DISC assessments and performance-coaching techniques for immediate workplace application.
  • Comprehensive Leadership Development: Builds core managerial competencies in communication, goal setting, feedback, decision-making and conflict resolution.
  • Action-Oriented Outcomes: Participants leave with a clear action plan and practical strategies to lead effectively and drive team performance.

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