Effective Conflict Resolution for Professionals

Equip sales or promotion team with the right techniques and language tools for a more impactful sales communication.

Training Bundle: Problem Solving

Course Overview

This course is here to guide you on how to apply the right techniques to turn around a conflict at work and to convert it into a productive situation without harming employee relationships. It can prove to be highly applicable to teams such as customer service, human resources, sales, management.

Learning Outcomes

Recognize the root causes of workplace conflict and its effect on a company;

Deploying assertive communication as a means of approach in resolving workplace conflict;

Identify difficult behaviour and use negotiation to reach a practical resolution;

Identify the mode of communication with proper tools in designing a communication plan between stakeholders within the project team.

To identify unspoken conflict within the office.

Know how to communicate in an assertive manner for understanding.

Understand how to handle difficult behaviour within the office

Who can benefit from this course?

Full-time executives with 0-3 years work experience
University students and fresh graduates
Interns

Course Details

Course Price

RM350 / person

Class Size

10 - 25 people

Course Duration

2 hrs

Delivery Method

In-Person Training